When you interact with our platform, we collect various types of personal information to provide and improve our services. The nature of the data collected depends on the interaction, but it typically includes:
Identification Information: This includes information you provide during registration or in your profile, such as your name, email address, contact number, location, and other identifying data.
Technical Data: When you visit our website or use our app, we automatically collect technical data such as IP address, device type, operating system, browser type, and other related information to ensure optimal user experience.
Usage Data: This involves information about how you use our platform, the courses you view or enroll in, your learning progress, and any interactions you may have on our platform. This data aids us in personalizing and improving your learning experience.
In addition to the methods described above, we may collect data through cookies, server logs, and other similar technologies.
We collect and use your personal data with your consent and/or as necessary to provide the products you use, operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfill other legitimate interests. The primary purposes of data collection include:
Account Management: To create and manage your account, provide customer support, and ensure that you receive timely updates and notices about changes to our services.
Security Measures: To maintain the security and integrity of our services, detect and prevent fraud, and ensure that our services are used in compliance with the terms and conditions.
Service Delivery: To deliver and facilitate delivery of services to the user, personalize your learning experience, and respond to inquiries and requests.
Marketing Activities: We may use your personal information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you.
We may share your data with trusted third parties under strict confidentiality terms. Such parties could include service providers who assist us with customer support, IT support, marketing and advertising, or in the operation of our website. All our third-party service providers are required to take appropriate security measures to protect your personal data. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
You have numerous rights concerning your personal data. These include the right to access, rectify, erase, and restrict processing of your personal data, and the right to object to certain processing activities.
Access: You can request access to your personal data, and we can provide you with a copy of the personal data we have on you.
Rectification: You have the right to correct any inaccurate or incomplete personal data we hold about you.
Erasure: You have the right to request the deletion or removal of your personal data when there is no compelling reason for us to keep using it.
Processing Restriction: You can ask us to stop processing your data if you contest its accuracy, require us to keep it in order to establish, exercise, or defend legal claims, or object to its processing.
Data Portability: You have the right to obtain and reuse certain personal data foryour own purposes across different services, where we are processing this data with your consent or under a contract and the processing is done by automated means.
Objection: If we process your personal data for direct marketing or legitimate interests, you can object to this processing at any time.
We respect your decision to exercise these rights and aim to respond to your requests within a reasonable time.
The security of your personal data is a top priority for us. We follow industry-standard data protection procedures and have implemented stringent technical and organizational measures to protect your personal data from unauthorized access, use, alteration, and disclosure.
We retain your personal data as long as necessary for the fulfilment of the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.
In order to facilitate our global operations, we may transfer, store, and process your personal information in countries other than your own. Our service providers may also be based in different countries. These countries may have data protection laws that are different from those of your country. However, we take steps, including through contracts, to ensure that your data is treated securely, lawfully, and with the same protection mechanisms we use in our operations.
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